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  • ABOUT
    • WHY BEYONDSOFT?
    • DIVERSITY, EQUITY AND INCLUSION
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Author: Matthew Wolf

Matt Wolf is the Senior Leader of Sales for Beyondsoft’s Managed Services group, where he and his team work with customers to support and grow business through integrated process and technology solutions.

Optimize your contact center knowledge base to drive efficiency

Optimize your contact center knowledge base

Are you looking to reduce average handle time? Find out how to optimize your contact center knowledge base to help agents find what they need quickly.

A better CX starts with automated call center operations

elevating te customer experiences starts with automated call center operations

Are you looking to elevate the customer experience? Find out why automated call center operations is the first step in this journey.

How reporting improves process refinement in the globally distributed contact center

reporting improves process refinement and decision-making in the globally distributed contact center

Good business decisions depend upon quality data. Discover how reporting improves process refinement and decision-making in the globally distributed contact center.

Why your globally distributed contact center depends on access to clean data

Do you have access to clean data? Find out why data access, cleanliness, and aggregation are vital to a globally distributed contact center.

Improve workforce optimization in the globally distributed contact center

Improve workforce optimization in the globally distributed contact center

Running a globally distributed contact center can be incredibly complicated. Discover four common issues and areas to assess to help you improve workforce optimization.

Streamline operations across globally distributed contact centers

In this article, find out how machine learning streamlines the management of globally distributed customer support partners.

Insights to help organizations manage globally distributed customer support partners

managing-globally-distributed-customer-support-teams

In this article, get insights to help you manage globally distributed customer support partners for a seamless customer experience.

Considerations for designing a test automation strategy

A good test automation strategy can save time and money and boost quality. Read this article for some considerations when designing your strategy.

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