Transformando a Gestão do Conhecimento usando IA Generativa

Digital assets connecting with AI.

O cenário empresarial moderno está evoluindo a um ritmo sem precedentes. Para se manterem competitivas, as organizações devem encontrar maneiras de gerenciar e utilizar de forma eficiente o conhecimento entre departamentos e funções. Felizmente, os avanços em inteligência artificial (IA) apresentam novas oportunidades para aprimorar a gestão do conhecimento de maneiras transformadoras. Em essência, a […]

Transforming Knowledge Management using Generative AI

Digital assets connecting with AI.

The modern business landscape is evolving at an unprecedented pace. To stay competitive, organizations must find ways to efficiently manage and utilize knowledge across departments and roles. Fortunately, advancements in artificial intelligence (AI) present new opportunities to enhance knowledge management in transformative ways. In essence, knowledge management is about capturing, distributing, and effectively using knowledge […]

Four reasons that powering service desk operations with AI And ML makes good business sense

AI and ML process representation

Technologies like artificial intelligence (AI) and machine learning (ML) are reshaping the way we live and work, providing incredible opportunities to augment human capabilities to drive efficiencies, increase quality, deliver cost savings, and enhance customer value. And while there are countless ways to apply these technologies, today I want to focus on service desk operations. […]