Running a globally distributed contact center can be incredibly complicated. Discover four common issues and areas to assess to help you improve workforce optimization.
Supplement your 2022 IT planning with insights around cloud migration, automation, data analytics, organizational design, and outsourcing.
Keep your teams functioning at their best by taking a continuous improvement approach to organizational design. This article explores benefits and best practices.
In this article, find out how machine learning streamlines the management of globally distributed customer support partners.
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The Cloud for Startups program is our customer’s prominent cloud offering to help the world’s most unique B2B startups hyper-scale their businesses through cloud innovation and exclusive access to technology, customers, and partners that create new sales opportunities.
Beyondsoft Service Desk team increases call center monitoring coverage by 100% without adding headcount
Microsoft’s Customer Service and Support (CSS) business runs 100+ call centers around the world in 40 languages for their consumer products. These include some of Microsoft’s most well-known brands such as Windows, Office, Surface, and Xbox.
The Microsoft OEM Operations team is a global organization that supports partners who build, market, and sell devices with Microsoft software and services, through an ecosystem of content delivery portals.
The Microsoft worldwide sales force needed to build a Service Contracting Office (SCO) to facilitate the contracting and negotiation for services deals.