How Beyondsoft unlocks IT innovation and business success with Microsoft specializations
Microsoft is one of the premier IT cloud providers, offering an array of technology to meet business needs. But even with Microsoft solutions in place, there is the uncertainty of not understanding all the capabilities and underutilizing the tools. In addition, familiar IT pain points still present themselves with Microsoft implementations, such as software compatibility, […]
Four benefits to hiring a Managed Services Provider. One of them is cost optimization
This whitepaper is co-authored by Alex Perazza, Chris Knott, Eduardo Mecking, Larissa Ferreira, Sharon Loh and many team members across Beyondsoft. A reliable MSP is an investment in your success. The evolving business climate we face and the new technologies we’re using have disrupted how we do business. The status quo no longer works. There […]
Transforming Knowledge Management using Generative AI
The modern business landscape is evolving at an unprecedented pace. To stay competitive, organizations must find ways to efficiently manage and utilize knowledge across departments and roles. Fortunately, advancements in artificial intelligence (AI) present new opportunities to enhance knowledge management in transformative ways. In essence, knowledge management is about capturing, distributing, and effectively using knowledge […]
Strengths, Challenges and Future Growth: A Q&A chat with Beyondsoft Consulting Inc.’s CEO
Marshall Ma, CEO of Beyondsoft Consulting talks about the challenges of running a successful global IT services company, how customers and people make the difference and what the future holds in store for the company.
Four advantages of IT managed services you might not know about
Looking for a cost-effective way to grow your business without increasing headcount? Below we share a few lesser-known benefits of IT managed services.
WeVets cuts tech costs by nearly 40% with managed services from Beyondsoft
Based in Brazil, WeVets is an innovative and fast-growing 24-hour veterinary center with nine veterinary care locations as well as a central laboratory.
Managed service desk solution positions biotech company for rapid growth
Based in the US, our client is a growing global biotechnology company that builds transformative cell and gene therapies.
Beyondsoft announces new global expansion plans
Bellevue, WA, July 11, 2022. Beyondsoft Consulting Inc announced plans to expand its global footprint into additional markets, with a focus on driving managed and cloud services at scale across industries. To lead this effort, Beyondsoft has appointed Christiano Knott as Executive Director Global Microsoft Go-to-Market. In this role, Knott will define and oversee the company’s […]
Improving issue identification and resolution in the globally distributed contact center
In this article, we’ll share why data is critical to improving issue identification and resolution in the globally distributed contact center.
Beyondsoft Consulting Opens Managed Services Operations Center in Costa Rica
When operating a contact center, it can be challenging optimizing staffing levels. Too many agents on a shift can eat into profits. Too few can negatively impact the customer experience. And when you’re managing staffing levels across multiple, globally distributed contact center partners, the complexity escalates. Between technical debt inherited from contact center partners, manual […]