Hospitality CRM provider gets customized AWS cloud solution to scale faster to larger customer base

ABOUT THE CLIENT 

This Oregon-based company has served the hospitality industry since 1987. They boast the only CRM designed specifically for the hospitality industry. Their solution and services unify customer's revenue, reservation, and marketing teams around a single source of guest-data to drive more direct bookings and revenue.

THE CHALLENGE

The client’s on-premise environment inhibited on-demand scalability and database optimization for maximum performance. Without modernized business software, they couldn’t take advantage of cloud services and provide new solutions to their customers. The client had mixed usage of AWS services with limited expertise to take advantage of full service capabilities and manage costs effectively. They needed an AWS cloud strategy along with resources to deploy a data analytics platform that allowed for both scale and flexibility.

SETTING THE FOUNDATION FOR SCALE AND FLEXIBILITY

Beyondsoft’s cloud consulting team worked with the client to customize ConvergDB, an open source software that creates and manages serverless data lakes, to fit their requirements. The team developed a process to merge and/or consolidate small batches into the ConvergDB data lake without impacting the downstream query and processing performance.

Beyondsoft helped the client build a quality process, as well as configure the platform for the lowest latency achievable and migrated the workload from multiple on-premise hosts to AWS cloud.

A MODERNIZED CUSTOM SOLUTION BUILT IN LESS THAN A YEAR

With the help of Beyondsoft and ConvergDB, the client was able to create a customized solution to provide specialized services to their customers. This allowed them to:

  • Scale faster to a larger customer base
  • Enable new streaming capabilities for customers
  • Accelerate data analytics and improve data management
  • Eliminate the need for additional resources
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