Exceptional people and career growth opportunities are just two reasons why employees love Beyondsoft. Find out what they’re saying.
Good business decisions depend upon quality data. Discover how reporting improves process refinement and decision-making in the globally distributed contact center.
In this article, we’ll share why data is critical to improving issue identification and resolution in the globally distributed contact center.
Customers buy from brands they believe in. Use these five tips to help your brand build credibility and earn customer trust.
Looking to tune up your interview skills? Here are three job interview mistakes you might not know you’re making.
Welcome back for another month’s Employee Spotlight. For those of you new to this, we choose a Beyondsoft employee and ask them questions about their role in the company, as well as a few “just for fun” questions, so our readers get the chance to learn more about the incredible people who make up our […]
Is your global contact center prepared for a disaster or disruption? Explore some key contingency planning insights from the Black Thunder mine disaster.
When operating a contact center, it can be challenging optimizing staffing levels. Too many agents on a shift can eat into profits. Too few can negatively impact the customer experience. And when you’re managing staffing levels across multiple, globally distributed contact center partners, the complexity escalates. Between technical debt inherited from contact center partners, manual […]
Do you have access to clean data? Find out why data access, cleanliness, and aggregation are vital to a globally distributed contact center.
Running a globally distributed contact center can be incredibly complicated. Discover four common issues and areas to assess to help you improve workforce optimization.