Meet Rachel Warren

Welcome back for another month’s Employee Spotlight. For those of you new to this, we choose a Beyondsoft employee and ask them questions about their role in the company, as well as a few “just for fun” questions, so our readers get the chance to learn more about the incredible people who make up our […]

Beyondsoft Consulting Opens Managed Services Operations Center in Costa Rica

When operating a contact center, it can be challenging optimizing staffing levels. Too many agents on a shift can eat into profits. Too few can negatively impact the customer experience. And when you’re managing staffing levels across multiple, globally distributed contact center partners, the complexity escalates. Between technical debt inherited from contact center partners, manual […]