{"id":1044212,"date":"2021-03-28T00:00:00","date_gmt":"2021-03-28T00:00:00","guid":{"rendered":"https:\/\/www.beyondsoft.com\/sg\/customer-stories\/beyondsoft-service-desk-increases-operational-efficiency-and-scalability\/"},"modified":"2021-03-28T00:00:00","modified_gmt":"2021-03-28T00:00:00","slug":"beyondsoft-service-desk-increases-operational-efficiency-and-scalability","status":"publish","type":"customer-story","link":"https:\/\/www.beyondsoft.com\/jp\/en\/customer-stories\/beyondsoft-service-desk-increases-operational-efficiency-and-scalability\/","title":{"rendered":"Beyondsoft Service Desk increases operational efficiency and scalability"},"content":{"rendered":"<p><strong>THE CHALLENGE<\/strong><\/p>\n\n\n<p>The client needed a new content delivery platform to support a global base of OEM partners. The client was looking for deep CMS expertise and successful experience in running efficient service desks to manage content creation and change requests.<\/p>\n\n\n<p><\/p>\n\n\n<p><strong>THE SOLUTION<\/strong><\/p>\n\n\n<p>The client leveraged Beyondsoft\u2019s SiteCore expertise to establish a new content delivery platform. In addition to implementing the new CMS, the Beyondsoft service desk implemented a new publishing model to improve the efficiency of the content creation, modification, and audit processes.<\/p>\n\n\n<p>The client gained the experience and ability to scale quickly; recruiting, training, and transitioning work from<br>the incumbent supplier in less than 30 days. When the transition was complete, the editorial and publishing team was already standing by to create content to support the 80+ stakeholders. In FY17, the new team created and wrote for 900 assets and edited and published 1900 assets.<\/p>\n\n\n<p>The CMS expertise also helped the client to reliably migrate 2115 existing site assets. All content was checked for tone consistency and adherence to the Microsoft style guide. Collectively, the service desk resolved\/published over 3900 tickets and publishing requests in FY17. Throughout the normal run workload, the client never saw a service interruption or missed SLA.<\/p>\n\n\n<p>Other improvements included enhanced program governance that included a rhythm of business engagement for the MBR\/QBR reports. The client also leveraged Beyondsoft\u2019s BI\/analytics experience to continually improve its KPI\/site performance. Most impressively, tickets were automatically resolved with greater accuracy, which increased the overall service desk efficiency by 6%.<\/p>\n\t\t\n\t\t\t<a href=\"http:\/\/www.beyondsoft.com\/wp-content\/uploads\/2021\/05\/Beyondsoft-Service-Desk-increases-operational-efficiency-and-scalability.pdf\" role=\"button\">\n\t\t\t\t\t\tDownload Case Study\n\t\t\t\t\t<\/a>","protected":false},"excerpt":{"rendered":"<p>The Microsoft OEM Operations team is a global organization that supports partners who build, market, and sell devices with Microsoft software and services, through an ecosystem of content delivery portals.<\/p>","protected":false},"featured_media":1044141,"template":"","meta":{"_links_to":"","_links_to_target":""},"service-category":[16],"industry-category":[43,44],"external-author":[],"class_list":["post-1044212","customer-story","type-customer-story","status-publish","has-post-thumbnail","hentry","service-category-agile-operations-and-security","industry-category-high-tech","industry-category-others"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Beyondsoft Service Desk increases operational efficiency and scalability - IT Solutions Company Japan | Beyondsoft<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.beyondsoft.com\/jp\/en\/customer-stories\/beyondsoft-service-desk-increases-operational-efficiency-and-scalability\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Beyondsoft Service Desk increases operational efficiency and scalability - IT Solutions Company Japan | Beyondsoft\" \/>\n<meta property=\"og:description\" content=\"The Microsoft OEM Operations team is a global organization that supports partners who build, market, and sell devices with Microsoft software and services, through an ecosystem of content delivery portals.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.beyondsoft.com\/jp\/en\/customer-stories\/beyondsoft-service-desk-increases-operational-efficiency-and-scalability\/\" \/>\n<meta property=\"og:site_name\" content=\"IT Solutions Company Japan | Beyondsoft\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.beyondsoft.com\/jp\/customer-stories\/beyondsoft-service-desk-increases-operational-efficiency-and-scalability\/\",\"url\":\"https:\/\/www.beyondsoft.com\/jp\/customer-stories\/beyondsoft-service-desk-increases-operational-efficiency-and-scalability\/\",\"name\":\"Beyondsoft Service Desk increases operational efficiency and scalability - IT Solutions Company Japan | Beyondsoft\",\"isPartOf\":{\"@id\":\"https:\/\/www.beyondsoft.com\/jp\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.beyondsoft.com\/jp\/customer-stories\/beyondsoft-service-desk-increases-operational-efficiency-and-scalability\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.beyondsoft.com\/jp\/customer-stories\/beyondsoft-service-desk-increases-operational-efficiency-and-scalability\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.beyondsoft.com\/jp\/wp-content\/uploads\/sites\/4\/2023\/12\/increased-service-desk-efficiency-1.jpg\",\"datePublished\":\"2021-03-28T00:00:00+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/www.beyondsoft.com\/jp\/customer-stories\/beyondsoft-service-desk-increases-operational-efficiency-and-scalability\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.beyondsoft.com\/jp\/customer-stories\/beyondsoft-service-desk-increases-operational-efficiency-and-scalability\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.beyondsoft.com\/jp\/customer-stories\/beyondsoft-service-desk-increases-operational-efficiency-and-scalability\/#primaryimage\",\"url\":\"https:\/\/www.beyondsoft.com\/jp\/wp-content\/uploads\/sites\/4\/2023\/12\/increased-service-desk-efficiency-1.jpg\",\"contentUrl\":\"https:\/\/www.beyondsoft.com\/jp\/wp-content\/uploads\/sites\/4\/2023\/12\/increased-service-desk-efficiency-1.jpg\",\"width\":724,\"height\":483},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.beyondsoft.com\/jp\/customer-stories\/beyondsoft-service-desk-increases-operational-efficiency-and-scalability\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.beyondsoft.com\/jp\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Customer Stories\",\"item\":\"https:\/\/www.beyondsoft.com\/jp\/customer-stories\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Beyondsoft Service Desk increases operational efficiency and scalability\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.beyondsoft.com\/jp\/#website\",\"url\":\"https:\/\/www.beyondsoft.com\/jp\/\",\"name\":\"IT Solutions Company Japan | Beyondsoft\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\/\/www.beyondsoft.com\/jp\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.beyondsoft.com\/jp\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/www.beyondsoft.com\/jp\/#organization\",\"name\":\"IT Solutions Company Japan | Beyondsoft\",\"url\":\"https:\/\/www.beyondsoft.com\/jp\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.beyondsoft.com\/jp\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/www.beyondsoft.com\/jp\/wp-content\/uploads\/sites\/4\/2023\/12\/logo-1.webp\",\"contentUrl\":\"https:\/\/www.beyondsoft.com\/jp\/wp-content\/uploads\/sites\/4\/2023\/12\/logo-1.webp\",\"width\":251,\"height\":66,\"caption\":\"IT Solutions Company Japan | Beyondsoft\"},\"image\":{\"@id\":\"https:\/\/www.beyondsoft.com\/jp\/#\/schema\/logo\/image\/\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Beyondsoft Service Desk increases operational efficiency and scalability - IT Solutions Company Japan | Beyondsoft","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.beyondsoft.com\/jp\/en\/customer-stories\/beyondsoft-service-desk-increases-operational-efficiency-and-scalability\/","og_locale":"en_US","og_type":"article","og_title":"Beyondsoft Service Desk increases operational efficiency and scalability - IT Solutions Company Japan | Beyondsoft","og_description":"The Microsoft OEM Operations team is a global organization that supports partners who build, market, and sell devices with Microsoft software and services, through an ecosystem of content delivery portals.","og_url":"https:\/\/www.beyondsoft.com\/jp\/en\/customer-stories\/beyondsoft-service-desk-increases-operational-efficiency-and-scalability\/","og_site_name":"IT Solutions Company Japan | Beyondsoft","twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.beyondsoft.com\/jp\/customer-stories\/beyondsoft-service-desk-increases-operational-efficiency-and-scalability\/","url":"https:\/\/www.beyondsoft.com\/jp\/customer-stories\/beyondsoft-service-desk-increases-operational-efficiency-and-scalability\/","name":"Beyondsoft Service Desk increases operational efficiency and scalability - IT Solutions Company Japan | Beyondsoft","isPartOf":{"@id":"https:\/\/www.beyondsoft.com\/jp\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.beyondsoft.com\/jp\/customer-stories\/beyondsoft-service-desk-increases-operational-efficiency-and-scalability\/#primaryimage"},"image":{"@id":"https:\/\/www.beyondsoft.com\/jp\/customer-stories\/beyondsoft-service-desk-increases-operational-efficiency-and-scalability\/#primaryimage"},"thumbnailUrl":"https:\/\/www.beyondsoft.com\/jp\/wp-content\/uploads\/sites\/4\/2023\/12\/increased-service-desk-efficiency-1.jpg","datePublished":"2021-03-28T00:00:00+00:00","breadcrumb":{"@id":"https:\/\/www.beyondsoft.com\/jp\/customer-stories\/beyondsoft-service-desk-increases-operational-efficiency-and-scalability\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.beyondsoft.com\/jp\/customer-stories\/beyondsoft-service-desk-increases-operational-efficiency-and-scalability\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.beyondsoft.com\/jp\/customer-stories\/beyondsoft-service-desk-increases-operational-efficiency-and-scalability\/#primaryimage","url":"https:\/\/www.beyondsoft.com\/jp\/wp-content\/uploads\/sites\/4\/2023\/12\/increased-service-desk-efficiency-1.jpg","contentUrl":"https:\/\/www.beyondsoft.com\/jp\/wp-content\/uploads\/sites\/4\/2023\/12\/increased-service-desk-efficiency-1.jpg","width":724,"height":483},{"@type":"BreadcrumbList","@id":"https:\/\/www.beyondsoft.com\/jp\/customer-stories\/beyondsoft-service-desk-increases-operational-efficiency-and-scalability\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.beyondsoft.com\/jp\/"},{"@type":"ListItem","position":2,"name":"Customer Stories","item":"https:\/\/www.beyondsoft.com\/jp\/customer-stories\/"},{"@type":"ListItem","position":3,"name":"Beyondsoft Service Desk increases operational efficiency and scalability"}]},{"@type":"WebSite","@id":"https:\/\/www.beyondsoft.com\/jp\/#website","url":"https:\/\/www.beyondsoft.com\/jp\/","name":"IT Solutions Company Japan | Beyondsoft","description":"","publisher":{"@id":"https:\/\/www.beyondsoft.com\/jp\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.beyondsoft.com\/jp\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/www.beyondsoft.com\/jp\/#organization","name":"IT Solutions Company Japan | Beyondsoft","url":"https:\/\/www.beyondsoft.com\/jp\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.beyondsoft.com\/jp\/#\/schema\/logo\/image\/","url":"https:\/\/www.beyondsoft.com\/jp\/wp-content\/uploads\/sites\/4\/2023\/12\/logo-1.webp","contentUrl":"https:\/\/www.beyondsoft.com\/jp\/wp-content\/uploads\/sites\/4\/2023\/12\/logo-1.webp","width":251,"height":66,"caption":"IT Solutions Company Japan | Beyondsoft"},"image":{"@id":"https:\/\/www.beyondsoft.com\/jp\/#\/schema\/logo\/image\/"}}]}},"_links":{"self":[{"href":"https:\/\/www.beyondsoft.com\/jp\/en\/wp-json\/wp\/v2\/customer-story\/1044212","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.beyondsoft.com\/jp\/en\/wp-json\/wp\/v2\/customer-story"}],"about":[{"href":"https:\/\/www.beyondsoft.com\/jp\/en\/wp-json\/wp\/v2\/types\/customer-story"}],"version-history":[{"count":0,"href":"https:\/\/www.beyondsoft.com\/jp\/en\/wp-json\/wp\/v2\/customer-story\/1044212\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.beyondsoft.com\/jp\/en\/wp-json\/wp\/v2\/media\/1044141"}],"wp:attachment":[{"href":"https:\/\/www.beyondsoft.com\/jp\/en\/wp-json\/wp\/v2\/media?parent=1044212"}],"wp:term":[{"taxonomy":"service-category","embeddable":true,"href":"https:\/\/www.beyondsoft.com\/jp\/en\/wp-json\/wp\/v2\/service-category?post=1044212"},{"taxonomy":"industry-category","embeddable":true,"href":"https:\/\/www.beyondsoft.com\/jp\/en\/wp-json\/wp\/v2\/industry-category?post=1044212"},{"taxonomy":"external-author","embeddable":true,"href":"https:\/\/www.beyondsoft.com\/jp\/en\/wp-json\/wp\/v2\/external-author?post=1044212"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}