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Tell us a little bit about yourself, your background and what you do at BeyondExpect.<\/strong><\/p>\n I was born in San Jos\u00e9, Costa Rica, have lived in Costa Rica, Chile, Uruguay, Spain and the United States.I love reading about history, politics, and current events. I enjoy power walking and outdoors activities.\u00a0I have 20 years of experience in the services and consulting industry; I’ve held leadership positions inHewlett Packard Enterprise, Fiserv, Thomson Reuters. My role at BeyondExpect has two hats. I am the\u00a0Senior Service Delivery Manager of several groups in Costa Rica and Asia that form part of the World\u00a0Wide Learning Service Desk organization. We support the Microsoft Enterprise Skilling Initiative in\u00a0partnership with different teams. I am also the Country Manager of BeyondExpect in Costa Rica.<\/p>\n What are you hoping to accomplish within BeyondExpect in the next year?<\/strong><\/p>\n We hope to expand our client base, develop a best in class organization, work closely with our team to\u00a0develop an excellent work environment, promote Beyondsoft as a great company to work for and do\u00a0business with, and establish strategic alliances with potential partners.<\/p>\n How have you enjoyed working with the company so far?<\/strong><\/p>\n Loved every minute of it!<\/p>\n What does the company plan to bring to the current market?<\/strong><\/p>\n Consulting services that far out reach those of our competitors. We bring forward innovative solutions\u00a0that will address client needs and exceed their expectations. We are already working with clients\u00a0through our Recruiting services, and want to expand into BPO, Staffing, IT Consulting, and of course\u00a0support our Beyondsoft colleagues who are interested in doing business in Costa Rica.<\/p>\n What is something about Costa Rica that you’d like to share with US readers?<\/strong><\/p>\n Costa Rica is much more than beautiful beaches and gourmet coffee. It is a global hub that serves\u00a0thousands of companies across diverse industries offering \u00a0highly rated services. It has a first rate\u00a0educational system and a talent base composed by many well prepared and experienced professionals.<\/p>\n What advice would you give to recent new hires?<\/strong><\/p>\n Never stop learning, ask as many questions as you need to ask, partner with your colleagues and be very\u00a0collaborative, develop a deep rooted commitment to deliver your work with high quality standards and\u00a0always listen to feedback.<\/p>\n What does true leadership mean to you?<\/strong><\/p>\n It means serving others, identifying talent and nurturing it, establishing relationships that can grow with\u00a0clients, employees and stakeholders. It means learning from your mistakes, never yielding to pride and\u00a0working side by side with your team. Leaders embrace change and challenges, and help others get\u00a0through difficulties through guidance and partnership.<\/p>\n