{"id":1044200,"date":"2021-05-24T00:00:00","date_gmt":"2021-05-24T00:00:00","guid":{"rendered":"https:\/\/www.beyondsoft.com\/sg\/customer-stories\/cloud-for-startups-taps-beyondsoft-to-operationalize-service-desk\/"},"modified":"2021-05-24T00:00:00","modified_gmt":"2021-05-24T00:00:00","slug":"cloud-for-startups-taps-beyondsoft-to-operationalize-service-desk","status":"publish","type":"customer-story","link":"https:\/\/www.beyondsoft.com\/jp\/customer-stories\/cloud-for-startups-taps-beyondsoft-to-operationalize-service-desk\/","title":{"rendered":"Cloud for Startups taps Beyondsoft to operationalize service desk"},"content":{"rendered":"\n<h5 class=\"wp-block-heading\" id=\"h-the-challenge\"><strong>THE CHALLENGE<\/strong><\/h5>\n\n\n\n<p>The customer needed a knowledgeable service desk vendor to quickly operationalize their Cloud for Startups program and onboard venture capital partner startups. The vendor also needed to offer a premium white-glove experience for the program\u2019s members.&nbsp;<\/p>\n\n\n\n<h5 class=\"wp-block-heading\" id=\"h-the-solution\"><strong>THE SOLUTION <\/strong><\/h5>\n\n\n\n<p>Beyondsoft quickly ramped up an experienced team that had delivered outstanding results in a similar program. As the program rolled out, the Beyondsoft concierge support team began to fully manage the program\u2019s application and onboarding processes, as well as the program\u2019s inboxes to respond to all program, product, and service inquiries and resolve all partnership, eligibility, and billing issues.&nbsp;<\/p>\n\n\n\n<p>The Beyondsoft concierge support team also provided a frictionless, white-glove experience for the members to help them navigate the program with ease and efficiency and accelerate their progress toward joint-sell ready status. Recently, Beyondsoft completed the automation of most the application and onboarding processes, allowing resources to be redirected to Tier 3 and Tier 4 escalation support, which adds greater value to the customer\u2019s success and required more expert program knowledge.&nbsp;<\/p>\n\n\n\n<h5 class=\"wp-block-heading\" id=\"h-the-results\"><strong>THE RESULTS<\/strong><\/h5>\n\n\n\n<p>Since the cloud program\u2019s inception three years ago, Beyondsoft has successfully supported the program\u2019s day-to-day operations, which has seen exponential growth. In 2020 alone, the customer reported the program had enabled B2B startups to close $1 billion in revenue through deployment of cloud solutions and new business opportunities.&nbsp;<\/p>\n\n\n\n<p>The customer sees Beyondsoft as a partner in the continued improvement of the Cloud for Startups program. Progress is underway to engage Beyondsoft\u2019s in-house artificial intelligence (AI) and machine learning (ML) team to introduce ML and predictive analytics solutions to help the customer conduct business with proactive decisions, intelligent KPI monitoring, and complex workflow automation. <\/p>\n\n\n\n<p><a href=\"\/contact-us\" target=\"_blank\" rel=\"noreferrer noopener\">Contact us <\/a>to learn more about Beyondsoft&#8217;s <a href=\"\/bpo-service-desk\" target=\"_blank\" rel=\"noreferrer noopener\">BPO and service desk offerings<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>The Cloud for Startups program is our customer\u2019s prominent cloud offering to help the world\u2019s most unique B2B startups hyper-scale their businesses through cloud innovation and exclusive access to technology, customers, and partners that create new sales opportunities.<\/p>\n","protected":false},"featured_media":1044117,"template":"","meta":{"_links_to":"","_links_to_target":""},"service-category":[8],"industry-category":[43,44],"external-author":[],"class_list":["post-1044200","customer-story","type-customer-story","status-publish","has-post-thumbnail","hentry","service-category-cloud-adoption-and-transformation","industry-category-high-tech","industry-category-others"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - 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