BeyondKognition™

Benefits of BeyondKognition™

Intelligent collaboration between multiple workflows

What makes BeyondKognition™ stand out is its ability to cater to a variety of functions. Additionally, each multi-functional worker built on the platform is able to collaborate with their peers in other functions to bring holistic solutions across the business. If you operate multi-function workflows, BeyondKognition™ is the complete solution.

Quick to train and easy to use

You can onboard a member of your team with our no-code BeyondKognition™ platform within 3-4 weeks. They will then be able to build as many AI workers as are needed and deploy them across multiple functions. Your colleagues will corral insights from the workers and empower their team to bring continual and additional process improvements as they work.

Accurate, reliable and predictable

Unlike humans, BeyondKognition™ AI workers do not make errors and will not get fatigued. These AI workers learn as they process data so they will not get confounded or overwhelmed as a workflow becomes more and more complex.

BeyondKognition™ AI workers work 24/7. They are not distractible, so you can make accurate assessments of the amount of time needed to complete specific tasks.

Fast, efficient and low cost

An AI worker will be able to complete tasks many times more quickly than a human counterpart. This means bringing huge efficiencies to your operations.

Analytics that have value

The BeyondKognition™ dashboard is configurable to meet your needs. At any point, you can get an insight into how many users are interacting, what questions are not being answered and where new bottlenecks are emerging. These analytics can then be used to inform other parts of the workflow ecosystem. You can even get transcribed logs of conversations that have taken place, in order to continually improve your learning and development procedures.

Customer service

The BeyondKognition™ AI workers are next-generation customer service technicians, capable of responding dynamically to queries as they arise. They learn from each situation so that ongoing instances are remedied with increasing speed. They are ready to help your customers around the clock and will report back with insightful and actionable information.

Great customer service often equals brilliant brand reputation, but enquiries or complaints are often complex and multifarious. That is why a team of AI workers can not only solve problems in a highly personalised manner but learn from data in order to identify and solve the root causes of any problems so that they never reoccur. Furthermore, by deploying your AI worker in a customer-facing role, they will be able to solve service issues faster with instant support, improve operational efficiency and improve the production process thereby reducing operating costs.

Here are some of the roles that they can carry out:

• Customer care executive: Manage helpdesk, triaging, escalation and insight generation
• CSAT surveyor: Smart surveys across multiple channels and in multiple languages

IT operations

AI workers can help to streamline IT operations, especially in areas such as data validation, integration and ticket allocation. They can provide instant end-user support and mechanise the process of incident reporting. In the role of IT ops manager, an AI worker can ensure your IT help desk is automated and provides a seamless customer or employee experience.

Finance

Marketing and sales consist of a large number of processes that can be automated, leaving your staff to concentrate on other areas where that human touch cannot be replaced.

Our AI workers are ready to support your marketing function with deep dives into your analytics. By deploying them, for instance, you can be confident that analytical insights are being produced so that you can make rapid and agile alterations to your campaigning in order to maximise engagement and lead generation. The roles that your AI workers can carry out are:

• Marketing analyst: Generate reports and insights, profile clients, and track lead progress
• Business development executive: Integrate with CRM, interact with customers, and escalate enquiries
• Survey executive: Create interactive surveys and generate real-time reports
• Customer lead manager: Predictive analysis, review, and follow-up on leads

Marketing and sales

Marketing and sales consists of a large number of processes that can be automated, leaving your staff to concentrate on other areas where that human touch cannot be replaced.

Our AI workers are ready to support your marketing function with deep dives into your analytics. By deploying them, for instance, you can be confident that analytical insights are being produced so that you can make rapid and agile alterations to your campaigning in order to maximise engagement and lead generation. Roles that your AI workers can carry out are as follows:

• Marketing analyst: Generate reports and insights, profile clients and track lead progress
• Business development executive: Integrate with CRM, interact with customers and escalate enquiries
• Survey executive: Create interactive surveys and generate real time reports
• Customer lead manager: Predictive analysis, review and follow up on leads

Retail mortgages

The mortgage sector has the potential to change lives for the better, but too often this potential is mired in time consuming processes. These lead to delays… which in turn lead to minds being changed and ultimately, chains breaking down.

An AI worker within your team can transform these processes with speed, accuracy, and agility. They can help to qualify borrowers, and take risk-managed decisions. They can process documentation at lightning speed, and draw valuable allusions at a micro level borne from big data. Since our workers are collaborative, they will break-down the silos that are so often synonymous with the mortgage world. Here are some ways in which lenders are applying AI to compete at the highest level:

• Identifying qualified borrowers and underwriting 
• Improving lead conversion
• Increased cross-selling 
• Proactive business risk management 
• Improved document management 
• Streamlined processes 
• Improved customer and employee experiences

All of this is geared towards improving customer and employee experience…and to help keep the world moving!