Insights

Keeping Critical Systems Running: How Beyondsoft Helped a Fortune 100 Client Stay Compliant  

Author: Jeff Bostwick

THE CHALLENGE

A Fortune 100 client’s customer support organization depended on a workforce planning tool that was originally built in-house by their internal engineering team. Although the system was essential for forecasting and resourcing, it had been marked for retirement. The engineering team could no longer support it due to shifting priorities and the increasing cost of updates. 

The system fell behind on internal security and compliance requirements, creating risk across multiple workstreams. While it continued to deliver value to the business, the lack of engineering support created growing pressure for action. The key client stakeholder knew updates were needed but lacked a clear path forward. 

Key challenges included: 

• Our client’s system had reached end-of-support status and was no longer being maintained by an internal engineering team. 
• Internal policies had evolved, and the system was out of alignment with security and privacy requirements. 
• Technical debt and architectural complexity made updates time-consuming and costly. 
• Limited bandwidth and a lack of business and technical knowledge to manage the system required engineering assessments.  

Our long-standing relationship and success managing similar engineering efforts made us the first call for the client. We were asked to take full ownership of the system, stabilize it, and bring it back into alignment with compliance requirements. 

THE SOLUTION

We used a structured, two-phase approach to take over ownership of the tool, assess the technical foundation, and implement updates that would allow the business to keep using the system with confidence. 

Phase 1: Stabilization and System Evaluation 

Our team stepped in with full ownership of the system. Within the first three months, we: 

• Maintained current operations to ensure business continuity. 
• Performed a detailed review of the system’s architecture, database structure, and integration points. 
• Documented dependencies and mapped out upstream and downstream data flows. 
• Worked with our stakeholders to identify near-term needs and define priorities for remediation. 

The outcome was a practical implementation plan to upgrade the system without disrupting core processes. 

Phase 2: Modernization and Compliance Alignment 

We implemented targeted updates to align the system with our client’s internal policies while improving its performance: 

• Replaced non-compliant tools with secure solutions by migrating from BitVise to Azure Storage Explorer. 
• Consolidated access methods using Azure Network Security Perimeter, replacing manual firewall rules. 
• Replaced Azure App Registrations with Managed Identities to simplify and secure authentication. 
• Migrated automation functions from runbooks to modern services like Azure Logic Apps and Azure Data Factory. 
• Reworked database structure and cleaned up unnecessary complexity to improve reliability and performance. 
• Partnered with internal security and data privacy teams to validate all changes. 

Cross-group coordination ensured upstream and downstream teams stayed aligned and the system remained a reliable tool during the transition. 

THE RESULTS

Our client didn’t need a new system—they needed the right team to keep a critical one working. We made sure they didn’t lose momentum or compliance in the process.

–Jeff Bostwick, Senior Director Business Process Management, Beyondsoft 

Business Continuity 

• The system remained operational without any disruption to business activities. 
• Compliance updates allowed the tool to remain in use, without triggering reapproval processes. 

Improved Security and Privacy Alignment 

• Updates met internal audit requirements and reduced the need for exceptions or workarounds. 
• Risk exposure from legacy integrations was significantly reduced. 

Trusted Engineering Support 

• We became the ongoing provider of development and support for the system. 
• Our client relies on a dedicated team of five engineers for system maintenance, issue triage, and new feature delivery. 
• 24/7 support ensures global teams get help when and where they need it. 

Even without specific productivity metrics, the value was clear: our client avoided serious service disruption and preserved a business-critical system. They also reduced internal workload and gained a team they could depend on long-term. 

NEXT STEPS

We continue to support our client with: 

• Ongoing system updates to match internal policies as they change. 
• Development of new features based on user feedback. 
• Quick resolution of support issues with around-the-clock coverage. 

Looking ahead, we’re helping our client assess options for long-term replacement solutions while ensuring today’s solution continues to meet their needs. 

Are you looking to modernize a legacy system and stay compliant? Contact us today to explore the possibilities.