Warranty Services Provider Chooses Beyondsoft to Modernize Its Data Architecture and Delivering Custom Reports for Better Problem Solving
THE CHALLENGE
A premier warranty services provider serving some of the world’s largest and most respected brands was facing significant challenges during the transition from a legacy reporting system to a new platform. With operations spanning over 120 countries, their ability to efficiently manage data and deliver insights was critical to sustaining their market leadership. However, the complexity of their reporting and analytics systems—underpinned by intricate business rules and financial calculations—was compounded by several issues:
- Legacy reporting systems relied on SSAS (SQL Server Analysis Services) multidimensional cubes developed by key personnel no longer with the organization.
- The data architecture had become suboptimal, resulting in compromised data quality and inconsistent reporting outcomes.
- Complex, parameter-driven financial calculations presented additional challenges, leading to unreliable reporting, particularly for the underwriting team.
Without a unified source of truth, responding to audit requests became difficult, and overall data reliability suffered. These issues hindered critical decision-making processes and delayed the time to market for new products, creating an urgent need to modernize their data infrastructure.
THE SOLUTION
We partnered with the client to implement a phased data modernization initiative to enhance their reporting infrastructure and enable better data-driven decisions. The engagement was structured in two key phases:
PHASE 1: ON-PREMISES DATA INFRASTRUCTURE ENHANCEMENT
We began by stabilizing the client’s existing data ecosystem while implementing key improvements to enhance performance and data reliability:
- Redesigned Data Architecture: A new, advanced data warehouse architecture was developed to improve data flow and storage.
- Improved Data Governance: A comprehensive data dictionary was introduced, standardizing terminology and improving overall governance.
- Tuned ELT Processes: Existing Extract, Load, Transform (ELT) processes were refined to handle complex data sets more efficiently.
- Data Quality Framework: We established a robust data quality and exception reporting framework, improving overall data integrity.
- Enhanced Reporting Capabilities: Four new multidimensional cubes were designed and deployed, specifically tailored to handle complex earnings and financial calculations.
- Audit Trail Implementation: Thorough audit trail mechanisms were incorporated to support regulatory and audit requirements, easing the burden on compliance teams.
PHASE 2: CLOUD MIGRATION
The second phase focused on migrating the newly improved data warehouse to a cloud environment, leveraging the groundwork from Phase 1 to ensure a smooth transition. This provided the client with greater scalability, improved performance, and enhanced future readiness.
THE RESULTS
This partnership resulted in substantial improvements across the board:
- Reduced Time to Market: The improved reporting infrastructure enabled faster data analysis, reducing the time to market for new products.
- Data Integrity and Compliance: Introducing a robust data quality framework and audit trails helped restore confidence in the data, particularly for the underwriting team.
- Operational Efficiency: By automating and streamlining complex data processes, the client reduced reliance on manual interventions, improving overall operational efficiency.
- Cost Savings: The improvements in data handling and reporting led to cost savings, particularly in data governance and compliance areas.
Our client struggled with identifying data anomalies and inefficiencies in our legacy system. We developed a scalable reporting solution that improved their data integrity and allowed their business owners to track and correct issues quickly.
Madhan Kumar V, Client Service & Business Development Director
We continue to work closely with the client as they transition to the cloud, ensuring that their digital infrastructure is enhanced for future growth. By enhancing reporting, improving data integrity, and supporting regulatory compliance, we are helping this leading warranty provider strengthen its data management capabilities and maintain its competitive edge.
NEXT STEPS
Are you looking to modernize your data architecture while maintaining the speed of innovation? Contact us today and let us explore the future together.