Insights

Transforming Knowledge Management using Generative AI

Author: Gary Li

The modern business landscape is evolving at an unprecedented pace. To stay competitive, organizations must find ways to efficiently manage and utilize knowledge across departments and roles. Fortunately, advancements in artificial intelligence (AI) present new opportunities to enhance knowledge management in transformative ways.

In essence, knowledge management is about capturing, distributing, and effectively using knowledge in an organized fashion. Modern knowledge management is interactive and dynamic. The integration of AI and chatbots enables you to engage with the system in real-time to view the information you need.  

However, even with AI and chatbots at the helm, modern knowledge management systems grapple with their own set of challenges:

Search Accuracy:

• Despite using AI, most systems rely on question-answer mapping, resulting in an exhaustive list of potential questions that can be difficult to compile. This can cause chatbots to struggle with unfamiliar or unexpected queries.

Maintenance Challenges:

• Formatting Complexity: Training AI models often require specific document formats, making maintenance intricate, especially for non-technical users.
• Retraining Efforts: Even a small word change can be time-consuming and increases cost model retraining.
• Multilingual Hurdles: Multilanguage support requires creating separate documents and training individual models, increasing time and cost investments.

Contextual Constraints:

• Many AI-based systems lack the ability to grasp context, hindering their understanding of the true intent behind a question.

As we tackle these issues, the potential of generative AI shines brightly, hinting at a future where knowledge management is both efficient and intuitive, considering context as well.

Beyondsoft’s journey in AI: Pioneering the future with tangible innovations

Embarking on our AI voyage more than five years ago, we set forth with a singular vision: to revolutionize the way organizations harnessed knowledge through the power of AI. Our initial efforts were rooted in AI-driven tools like chatbots to redefine knowledge management. These tools, while groundbreaking, marked just the beginning of our ambitious journey. We focused on no-code maintenance tools, as we know the complexities of AI and we want you to use AI tools to complete your daily tasks rather than updating codes.

Through continuous learning, we created an auto machine learning (ML) framework to streamline the model maintenance process. We made AI maintenance more intuitive and time-efficient so that individuals without a technical background are not intimidated to use advanced AI.

AI for your business: The synergy of chatbots, auto ML framework, and generative AI

As we forge ahead, our journey in AI is guided by our commitment to innovation and inclusivity.  We continue to break new ground, ensuring that our AI solutions are user-friendly and cost-effective.

Building on our success with chatbots we expanded our AI toolset to a multifaceted AI platform. Our new AI platform houses a suite of solutions tailored to various industry needs. Within this expansive portfolio, the knowledge solution, rooted in generative AI, stands out. It’s designed to revolutionize how you manage both structured and unstructured knowledge easily. It’s more than just storage and retrieval, this solution harnesses the power of generative AI to understand, manage, and even generate knowledge, ensuring you consistently receive accurate and contextually relevant information. We also integrated BIOPs™, a familiar AI foundational engine to many of our customers, that houses the auto ML framework and facilitates the creation of a diverse range of AI services to the multifaceted AI platform.

With the new integration, the result is a harmonized solution, redefining the way businesses approach knowledge management. No matter your level of technical know-how, our comprehensive AI integrated solution gives you an edge on:

• Natural Conversations: Our aim is to make interactions feel like genuine human conversations. For instance, if you ask about the benefits of program A, you’ll get a detailed summary that’s as if you were talking to an expert.
• Contextual Understanding: Our solution goes beyond just spotting keywords. If you ask about the best product for your needs, it understands what you’re really looking for and gives you a personalized recommendation, not just a generic list.
• Easy Customization and Updates: You can easily update or change things without needing technical skills. For example, if you want to update a product’s benefits, anyone on your team can do it effortlessly.
• Fit for All: Whether you’re a small startup or a big company, our platform grows with you. It’s designed to meet your knowledge management needs, no matter your size.
• Safe and Accurate Data: Your data security is crucial. We’ve got strong encryption and checks to make sure your information is safe. Plus, our AI gives you the right info with precision.
• Real-time Insights: You’ll get valuable info on how users interact, common queries, and system performance. This helps your business improve and provides better knowledge based on what users want.
• Multilingual Support: In today’s global business world, language shouldn’t be a barrier. Our solution works seamlessly in multiple languages, so you can serve diverse clients.
• Strong Foundation: While we’re talking about our knowledge management solution here, it’s built on the solid BIOPs™ framework. That means you’re not just getting cutting-edge tech, but also a reliable and adaptable system.

By bringing these abilities together, our solution stands out in the AI-driven knowledge management field. It demonstrates our commitment to offer a platform that goes beyond the basic, making sure every question gets the right, helpful, and in-depth response.

“It’s clear that this combined AI solution is more than just a tool—it’s a paradigm shift in how businesses approach knowledge management. With configurable knowledge bases and personalized optimization, you’ll have full control over the system, allowing you to tailor it to best suit your specific requirements. In the intricate dance of technology and user needs, our solution gracefully leads, setting the stage for a future where knowledge is accessible, relevant, and empowering,”

says Marshall Ma, CEO of Beyondsoft Consulting Inc.

Next step

Looking to offer responses that understand context, enhance customer support, and boost efficiency and innovation? We can help you achieve your vision.