Leading Kidney Care Organization Reduces Total Cost of IT Ownership by 40% with Help from Beyondsoft
THE CHALLENGE
A leading value-based kidney-care company headquartered on the East Coast faced significant challenges in its IT operations. The outsourced IT support teams working remotely lacked coordination, resulting in high overall costs and inefficient asset tracking. The absence of a comprehensive inventory system led to lost or unreturned assets, causing substantial cost leakage, and friction amongst team members. Manual processes further exacerbated the need for more oversight and control.
THE SOLUTION
We partnered with our client to create a proof of concept on connecting users’ requests, tracking asset management, and avoiding duplicating the work the former outsourced IT support teams have done. This step is important to boost our client’s confidence. Our phased approach focused on developing an agile and scalable centralized system to streamline and optimize IT asset management to deliver results fast.
Phase 1: Asset Inventory Tracker and Process Development
We created an enterprise asset inventory tracker and established a standardized process. This step laid the foundation for effective asset management and tracking.
Phase 2: Centralized Depot Services
We centralized the depot service location, managing the end-to-end hardware lifecycle for end-user computing devices, including laptops, Surface Pros, and cell phones. This centralization included delivering depot services to field-based users and managing the establishment, operation, and storage of computing assets.
Phase 3: Digital Dashboard Implementation
We rolled out an enterprise-wide digital dashboard for asset inventory tracking. This tool provided real-time visibility into asset status, enabling informed decision-making and proactive inventory management to meet new hire and replacement needs.
THE RESULTS
The strong partnership between the kidney-care company and us delivered significant benefits:
- Cost Reduction: Consolidating and optimizing IT Asset Management reduced the total cost of ownership by 40%.
- Improved Asset Tracking: Implementing a digital dashboard and inventory tracker enhanced asset visibility and accountability.
- Operational Efficiency: Centralized depot services streamlined asset management processes and improved team and user coordination.
- Reduced Cost Leakage: Proactive inventory management minimized cost leakage due to lost or non-returned assets.
- Enhanced Communication: Real-time visibility into asset requests and management workflow removes guesswork and fosters better communication.
Facing high costs and inefficient asset tracking, our client struggled with substantial cost leakage and lack of oversight. By implementing a centralized asset management system and digital dashboard, we reduced their total cost of ownership by 40% and improved asset visibility and efficiency.
Anuj Srivastava, Head of Sales for Life Sciences, Healthcare & Digital Interactive
NEXT STEPS
Choosing the right Healthcare IT partner can significantly enhance operational efficiency and drive cost savings. Beyondsoft’s engagement framework offers an iterative and flexible approach tailored to your organization’s specific needs. Our expertise in IT Asset Management ensures seamless digital optimization and cost efficiency.
Are you interested in learning more about how our solutions can fine-tune your IT operations and reduce costs? Contact us today and let us explore the future together.