Insights
How We Help a Hyperscaler Improve Data Center Operations with Robotic Automation and Tighter Process Control
THE CHALLENGE
Our client, a major data center hyperscaler, began a rapid buildout of hyperscale compute to support new AI workloads. The company has committed billions of dollars for AI infrastructure, including new data centers and large GPU deployments. Multiple multi-gigawatt campuses were coming online, which collectively span a footprint of several square miles.
Daily operations at this scale require significant planning. Human safety concerns grew with repetitive heavy tasks, and data center operations require 24/7 monitoring. The organization needed a way to automate physical workflows in live facilities without slowing production.
THE SOLUTION
We focused on readiness and operations inside active data centers. The goal was to introduce robotics that reduce errors, strengthen safety practices, and shorten time to scale, while meeting the client’s security requirements.
Why we were selected
We have an existing relationship with the client’s infrastructure groups and a history of delivery across robotics research, lab management, field deployment, software, and mechanical design. Our teams work across client extended teams in the U.S. and integrate both in-house and third-party robotic systems under strict security policies. We are also committed to investing in domain expertise, sourcing, and ongoing support.
Phase 1: Discovery and Readiness
- Consolidated requirements across infrastructure, operations, and cloud teams.
- Planned site readiness, workforce preparation, and monitoring.
- Defined integration for robot management portals, telemetry, and security controls.
- Built a plan and documentation to support a quality assured, controlled rollout.
Phase 2: Build and Integration
- Delivered workflow and control systems that manage robot activity and provide full observability.
- Set up software operations and troubleshooting for production sites.
- Supported mechanical design, lab work, and robot assembly.
- Integrated third-party and internal platforms aligned with client policies.
- Created test plans, validated user concerns, and triaged field issues.
Phase 3: Deployment and Operations
- Deployed and validated a fleet of robots across multiple use cases, including:
- 30+ asset scanning robots for inventory and lifecycle tracking
- 90+ tug robots for parts movement and heavy transport
- 10+ repair and parts delivery robots, including ERAD workflows
- 5 deramping robots for safe repeatable handling tasks
- Provisioned robotics software, created monitoring views, and delivered a production console.
- Stood up 24 by 7 on-call support, site operations, and sustaining services.
- Gathered user feedback and routed it to the relevant research and engineering teams.
- Completed a nationwide rollout, ready to replicate for global expansion.
THE RESULTS
Our client operates one of the most complex data center environments in the United States. The results show what can be achieved when robotics and disciplined operations are combined. When visibility improved across sites and teams gained a consistent way to manage activity at scale, we helped our client and their stakeholders to stay focused on building data center infrastructure at unprecedented scale. In parallel, we used robotic automation to improve uptime, reduce workplace injury, and provide better visibility to site operations.
Wing Liu, Head of High Tech, Beyondsoft
- Faster delivery: Standard deployment and support processes were active within three months. Several robotics products moved into production in under a year.
- Lower manual effort and improved workplace safety: Heavy moves and repetitive tasks such as rack moving shifted to robots. Engineers were able to focus on core build and reliability work.
- Higher accuracy and better visibility: Asset scanning robots provide real-time tracking and reduced duplicate, inaccurate, or missing records.
- Consistent operations at scale: A single interface for provisioning, monitoring, and troubleshooting helped teams maintain control during live activity.
- Closed loop between operations and engineering: Telemetry and field feedback informed ongoing improvements to software, hardware, and workflows.
NEXT STEPS
We’re deploying robotics to new data centers and expanding into more regions. Coming next: visitor support, environmental monitoring, and emergency response using aerial or ground systems where permitted.
We track energy consumption, travel reduction, and automation metrics to meet ESG targets. Our team work alongside with our client’s operations and engineering groups to maintain reliability as they scale.
If your data centers are growing and you want a reliable way to reduce manual effort, improve accuracy, and scale with confidence, our team is ready to talk through what is possible. Contact us.
How we do it
Our success factors over the years are a testament to driving your return on investment. Singapore is our global head office and we have 15 regional offices around the world.
Three decades of strong IT consulting and services
Global presence across four continents
Certifications* in CMMI 5, ISO 9001, ISO 45001, and ISO 27001
>30,000 global experts
Microsoft Azure Expert MSP
ISO 9001 and 45001 (certificates issued to Beyondsoft International (Singapore) Pte Ltd). ISO 27001 (certificates issued to Beyondsoft International (Singapore) Pte Ltd, Beyondsoft (Malaysia) Sdn. Bhd., and Beyondsoft Consulting Inc., Bellevue, WA, USA)