Insights

FINK modernizes its IT infrastructure with Beyondsoft, eliminating legacy servers and strengthening security

Author: Camila Modena

Background

FINK, a leader in national and international logistics, has modernized its information technology (IT) infrastructure through a 24/7 managed service provided by us, a strategic partner for more than 20 years. More than a technical support provider, we act as an extension of FINK’s IT team, ensuring stability, operational continuity, and fast response to any request. The model includes continuous monitoring, proactive analysis, and human-centered support: covering everything from simple user requests to major incidents. This approach prevents potential issues before they can impact operations, creating a safer and more efficient environment.

Our Partnership

Through the partnership, FINK eliminated the need for legacy servers and domain controllers, reducing management complexity and on-premises maintenance. Centralized provisioning via Intune now allows automatic policy deployment, greater mobility, and remote work without the need for a VPN. Our preventive approach ensures that potential failures are detected and resolved before affecting daily operations, critical in a sector where every minute of downtime can generate losses. In addition, advanced security policies such as Intune baselines, Microsoft Defender for Endpoint, and Defender for 365 reduced risks associated with ransomware, phishing, and malware, ensuring compliance with global best practices.

The Results

The transformation also had an impact on financial efficiency. By retiring all servers, our client do not manage expenses related to new hardware acquisition such as Windows Server licensing, cooling systems, and UPS devices. Eliminating these costs significantly reduced infrastructure spending and increased predictability in the IT budget, resulting in a more sustainable environment aligned with current operational demands.

For Laura Ganon, CEO of FINK, the partnership has had a direct impact on the company’s daily routine: the team became more productive and less burdened with IT demands that were previously unresolved.

The agile and human-centered support, along with efficient prioritization of requests, gives us confidence in our operation. I had difficulty finding a company that worked with ‘Notes’, and Beyondsoft was recommended to us. It was a very positive surprise. The service is immediate, and I know there are real people looking after FINK.

Laura Ganon, CEO of FINK

Our support includes weekly meetings with performance reports, preventive analysis, training, and continuous alignment with FINK team operating as an extension of the internal department. This close engagement, combined with 24/7 readiness, reinforces our role as a strategic partner that anticipates needs and drives improvements to avoid any interruption.

I like to question problems as if I were a user. It helps me better understand the need and offer solutions that truly make a difference without impacting the end customer. Problems will always exist, the important thing is how you approach and resolve them without disrupting the user or the client.

Igor Kelvin, MSP Coordinator at Beyondsoft

Next Steps

FINK’s IT transformation has set the stage for a new phase of innovation. With a stable foundation and trusted support in place, our client invests in modern systems that align with their strategic goals. Digital initiatives are expanding with confidence, backed by the same level of reliability and security that drives operational continuity.

We continue to help them modernize, secure, and simplify FINK’s IT environment. By doing so, their internal teams focus on growth and transformation, not technical firefighting. Our proactive support model positions us as their trusted advisor, not a regular service provider.

If your organization wants to modernize systems and strengthen security posture, our team is ready to share what this approach could look like for you. Get in touch with us.