Insights

A Global CDMO Replaces Scattered Communications with Centralized Collaboration Hub

Author: Rohit Garg

THE CHALLENGE

Our client is a global contract development and manufacturing organization (CDMO) which provides analytical services and drug manufacturing for some of the world’s biggest pharmaceutical companies.  Customer project updates were managed by various makeshift solutions such as Excel spreadsheets, Microsoft Teams folders, Box and ad-hoc communications. These tools provided little consistency in how teams worked, and each update involved lengthy data gathering. Process inefficiencies included: 

• No centralized repository for project status and documentation 
• Manual data gathering and reporting by project managers 
• Delayed and inconsistent customer updates  
• Offline feedback loops that slowed responses to customer inquiries 

These inefficiencies limited transparency, introduced risks of miscommunication, and made it difficult for the CDMO to deliver the premium client experience expected by pharmaceutical partners. 

THE SOLUTION

Our CDMO client selected us for this project based on the successful work we’d done together previously and our depth of understanding of their business. We worked with them to design and deliver a secure, cloud-first collaboration portal built on Microsoft Azure. The new solution consolidated communications, documents, and project status into a single client-facing platform. 

Key deliverables include: 

• Secure login and role-based access control: Unique credentials ensured that only authorized users could view project data. 
• Dashboard overview: At-a-glance visibility into completed, active, and delayed batches. 
• Project details and updates: Real-time views of milestones, timelines, and progress. 
• Sample testing status: Transparent tracking of sample submissions and results. 
• Centralized document management: A single repository for files in Excel, PowerPoint, PDF, and Microsoft Project. 
• Notifications and alerts: Automated updates for key milestones or delays. 
• Feedback and communication: Integrated messaging between clients and project managers. 
• Customizable reports: On-demand client reporting tailored to individual projects. 
• Mobile responsiveness: Access across desktop, tablet, and smartphone. 

The portal was designed with an enterprise-grade architecture to ensure scalability and resilience: 

• Architecture: React front-end, .NET server backend, SQL database, and LIMS integration. 
• Delivery: Agile sprints with frequent demo, sprint reviews, to ensure a product aligned with business requirement. Pre go-live user training and post go-live hyper-care to ensure smooth onboarding and transition for the business team. 
• Automation: Continuous Integration and Continuous Deployment pipelines with built-in quality gates. 
• Scalability: Configurable setup to onboard new projects or clients, with future integration into the enterprise data lake. 

Our experience in web and mobile application development, combined with DevOps culture and governance-by-design approach, ensured secure, high-quality delivery. 

THE RESULTS

The collaboration portal delivered immediate value for both client services teams and pharmaceutical partners: 

• They gained transparent, real-time access to project status, reducing reliance on email updates. 
• Project managers eliminated manual reporting tasks, saving significant administrative time. 
• A centralized repository improved collaboration and regulatory compliance readiness. 
• Integrated communication features shortened feedback loops, enhancing client satisfaction. 
• The modern, mobile-ready interface elevated the CDMO’s brand perception with customers. 

By partnering with our CDMO client to build a cloud-based collaboration portal, we helped improve transparency, streamline communication, and elevate the client experience. This solution positions them to scale seamlessly while preparing for future analytics and data integration initiatives.

Rohit Garg, Director, Account Management, Beyondsoft 

NEXT STEPS

The initial implementation lays the foundation for future growth. Planned enhancements include: 

• Broader rollout across subsidiaries and service lines 
• Integration with the CDMO’s enterprise data lake for advanced analytics 
• Expanded reporting dashboards 

We continue to partner with the client to scale the platform, enhance reporting, and extend digital services to strengthen customer experience. 

Interested in improving your operations? Contact us to discuss how a centralized collaboration hub can improve communications and speed up project management.