Insights

Beyondsoft Americas Team Celebrates 30th Anniversary with AI, People, and Progress 

Author: Beyondsoft Americas Team

We recently celebrated our 30^th anniversary at our new Americas head office location in Bellevue, WA. It’s a chance to reconnect with our colleagues, clients, and business associates, and share how we’re helping businesses move forward with AI.  

AI Becoming a Part of Everyday Work 

AI isn’t a hype anymore. It’s showing up in business workflows and solving real problems. We’re seeing some of our clients play multiple roles: they’re the orchestrator, builder, and operator. We’re helping them figure out what works, how to get started, and how to keep things simple to stay ahead of their competition.  

How We Got Here 

We started our AI journey more than eight years ago and we have a clear goal: make knowledge easier to use. Our first tools were chatbots, but we quickly saw the need for something more intuitive, especially for people who aren’t technical.  

So, we focused on no-code tools and a machine learning (ML) framework to streamline the model maintenance process that is simple and fast. You just need a problem to solve.  

What We Showed at the Event 

We demoed how our AI Innovation Program focused on two areas: 

• Helping employees learn and practice AI their way 

• Solving real customer problems with AI 

Instead of required training or buying licenses, we made it easy for our employees to learn and experiment. We’ve created a few pre-built templates that are secure, flexible, and constantly evolving. We want our employees to learn, practice, and improve their AI literacy skills. In the same platform, they can also build applications if they want to. We know that when employees experiment, they will find creative ways to solve complex problems. The platform can also be tailored for your organization to build AI-augmented apps to tackle use cases like fraud detection, payroll, procurement, and more. These examples show how human-led, human-in-the-loop, AI-assisted can remove routine tasks so people can focus on meaningful work.

In fact, one of our customers in Brazil is using our AI innovation platform to build a knowledge-based solution. They’re starting small and exploring what’s possible. 

Internal Answer Hub 

Sharon Loh demoed our Answer Hub. A smart assistant that provides instant access to company policies, processes, and client stories easily. It’s like having a company sidekick that is always ready to help. It is accurate, fast, simple, and always available. For more complex needs, employees can still reach out to our individual functional teams. 

Currently, our functional teams handle all information requests manually. This creates constant interruptions for routine questions that could be answered instantly. The Answer Hub handles these common queries automatically, reducing interruptions and letting our functional teams focus on issues that need human judgment. 

We’re piloting this to test whether it improves response times and reduces the daily interruption load on our team members.  

AI Support Agent 

Jeff Bostwick demoed a support agent built for one of his Technology clients. It helps employees understand the types of support programs and discounts available based on contract terms.   

Our client has many customer programs that are complex and constantly evolving. Our role is to back up the internal teams who serve those customers every day. The AI Support Agent Project helps the team members get fast answers, cut down on the requests they need to send us, and build confidence through self-service and learning. 

These two scenarios illustrate the use of AI to easily tackle repetitive tasks and tap into a multi-modal corporate knowledge base. 

Fraud Detection 

Most banks’ current fraud detection is probably missing more threats than it catches. Fraudsters are getting smarter, but most financial institutions are still using outdated rule-based detection that can’t keep up. This video explains how AI fraud detection works, why it’s becoming essential for financial institutions, and why this same proven approach can be adopted by healthcare, telecom, transportation, and other industries. Watch this video below to see how AI handles fraud detection.  

Data Operations Assistant 

Routine data checks are tedious and time consuming. It’s complexity growing as your data volumes grow. Our Data Operations Assistant automates these tasks, freeing up data editors and managers to focus on high priority work. Watch this video below to see how AI handles data checks. 

Digital Employee System

Manual software testing is slow and error prone. You’re not required to write complex test cases and execute it manually. Our Digital Employee System lets you coach AI through natural conversation from test case creation to execution. Every step is traceable, making issue resolution faster and easier.  Watch this video below to see how AI executes test cases.

Spotlight: Our Partnership With Globo

Joao Labre, our Modern Work and Security Director flew in from Brazil to share how Globo is using Microsoft 365 in creative ways. They ran a hackathon where employees submitted cases or scenarios where AI solve everyday frustrations.

To ensure employees have a channel to ask questions, seek guidance, or test their hypotheses, we partnered with Globo to develop a mentorship program that was tailored to Globo’s culture helping their employees learn and adopt AI with ease during the hackathon. Through the mentorship program, we became temporary employees, fostering trust, and fast-tracking their AI learning process.

Joao shared a practical ROI framework that measures time, usage, and innovation. Months later, their teams are still building using Copilot.

Our partnership does not stop at the mentorship program. We’re working with them to explore the following:  

• Agentic AI Governance 

• Microsoft Copilot adoption program for 200 managers   

• Copilot Studio adoption for 700 users which includes a four-month long AI Agent hackathon 
   

A Celebration to Remember 

Beyond the demos and presentations, our guests connected, shared ideas and left with clear next steps for their AI journey. To make the event, more special, we skipped the usual branded swag and gifted each guest with a “gold bag” filled with premium chocolate and a useful tech accessory.  

Thank you to everyone who took part in celebrating this milestone. We look forward to many more gatherings, learnings, and shared experiences ahead!