In Conversation with Beyondsoft Leaders: Wing Liu, Head of High Tech
Being a leader means embracing uncertainty, making tough calls, and standing by your team through change. Technology doesn’t wait for anyone, and neither do challenges. Learning, unlearning, and adaptation are important in a world that never stops evolving. With grit and continuous learning, we are able to ride the waves of complexity and uncertainty.
Wing Liu, Head of High-Tech
For this Q&A, I met with Wing Liu, our Head of High-Tech about her leadership approach and how she guides her team in tackling new challenges, encourages continuous learning, and skills development to remain relevant and adaptable in a rapidly changing landscape.
Sharon: It’s good to catch up with you, Wing. Let’s start with the fundamental questions, tell us about your role.
Wing: I lead the High-Tech team for Beyondsoft Americas region. I have been with Beyondsoft for 20 years, starting from an entry-level position and gradually advancing to a senior leadership role within the company. My career has not only allowed me to accumulate extensive industry experience but has also given me a deep understanding of the company’s core values, and I am in awe of our extensive operations across the world.
From my early days as an entry-level employee to my current role as a division head, I have always been driven by a passion for technology and a dedication to client service. This journey has taught me that continuous learning and adaptability are essential to staying ahead in a highly competitive market.
I take immense pride in leading a team of passionate and talented professionals. We not only deliver quality services to our clients, but also foster internal innovation, constantly enhancing our technical capabilities and service standards. My team provides end-to-end IT services to leading technology companies around the world. Our services span a wide range of areas, including workforce management solutions, customized IT solutions, product lifecycle development, and managed services support.
We help our clients navigate the fast-moving tech world when they are short of time or don’t have the in-house expertise and guidance to tap their full potential. With our deep technical experience and business acumen, we’re here to deliver the right solutions that meet their business goals on their terms.
Sharon: Twenty years in one company is truly remarkable and a great milestone to celebrate. Your passion for this company and empathic leadership extends beyond traditional leadership philosophy. I’m curious to learn more about your leadership approach in an environment as diverse as ours.
Wing: It’s about showing up for what truly matters, creating meaningful conversations, sharing experiences, and building connections that make a difference. My leadership style is anchored in three key pillars: Timing, Opportunity, and Harmony.
- Timing represents a keen insight into industry trends and the ability to seize opportunities as they arise. In the high-tech industry, change is constant, and I always guide the team to stay at the forefront of innovations, take advantage of opportunities, and respond appropriately to market shifts.
- Opportunity is about creating the best possible environment and resource allocation for the team to drive client success. I empower my team to use the most advanced tools to drive efficiency.
- Harmony is the core of my management approach. I prioritize people, establishing trust through transparent communication, supporting individuals’ career growth, and uniting the team through collaboration. The combination of these three elements is the key to my team’s success.
Sharon: From our conversation, you are someone who thinks ahead, finds ways to create a balance and cultivate genuine connection with your team. I want to switch gears to chat about challenges. What’s the biggest challenge you’ve faced, and how did you overcome it?
Wing: As I reflect on my career journey, the most significant challenges I faced at work were primarily related to changes in my role, followed by the need to build a cohesive team and establish a clear direction for everyone to move forward together.
The approach I took to overcome these challenges was simple yet effective: When the path is unclear, I chose to move forward bravely, adjusting and refining my plans along the way. I have also been fortunate to have guidance and support during times of uncertainty.
When I took over leading the High-Tech team in early 2024, I took small and intentional steps in reviewing our team structure, our skills, and the existing services we offer to our clients. Together with my team, who are based across the Americas and Asia, we explore partnership opportunities to bridge knowledge and experience gaps, build momentum, and implement business-driven initiatives.
Being a leader means embracing uncertainty, making tough calls, and standing by your team through change. Technology doesn’t wait for anyone, and neither do challenges. Learning, unlearning, and adaptation are important in a world that never stops evolving. With grit and continuous learning, we are able to ride the waves of complexity and uncertainty.
Sharon: I like your balanced approach to managing change and team dynamics because it is grounded in speed, precision, and peak performance. As you grow in your role, can you share your thoughts on developing future leaders within your team?
Wing: Situational leadership happens when team members are given the same information, they step up to new challenges and use established or new processes to resolve issues. In my opinion, there is no deliberate need for nurturing new leaders. I say this because individuals can learn from other team members, industry experts, mentors, and take up training courses to upskill their knowledge and develop their leadership approach.
When the work environment has proven processes, individuals are encouraged to take on new challenges and leaders will naturally emerge. It is more important to build the right environment, rather than nurturing leaders in the wrong environment. In other words, in a good working environment where individuals have a ‘build to learn’ mindset, they are motivated to go the extra mile to satisfy not just their intrinsic needs but the needs of the company and clients. Exceptional salespeople, pre-sales professionals, delivery, and technical experts will become the best versions of themselves. Skilled communicators and coordinators will grow into effective leaders, and everyone will find a comfortable and fulfilling role within the team.
My role is to continue to build trust with my team, guide them in the right direction, and help them explore what works best for them. A good leader does not solve all problems. A good leader seeks input from team members and supports them in making informed decisions to help them determine the right course of action. I’d sum it up simply: as the unity of knowledge and action.
Sharon: This is a great insight. Can you share how you manage your career development?
Wing: I prioritize continuous learning, efficiency, and maintaining an environment where innovation and curiosity thrive. As an IT professional and business leader, I embrace change and stay abreast of market trends and focus on building my own knowledge. Outside of work, I participate in Executive MBA programs, industry forums, and attend lectures to fuel my growth.
By focusing on efficiency, I organize tasks in a structured way before taking action, ensuring I have a clear plan. I also set aside time to reflect on how to innovate and identify the right direction. Innovation is the product of interaction with people outside of the company. This balance allows me to stay productive while fostering creativity and strengthening my strategic thinking skills.
Sharon: I truly enjoy chatting with you, Wing. You have given me gems of knowledge to be a better version of myself. Last question, what is the most important skill a leader should possess?
Wing: Leadership requires both a growth mindset and critical thinking skills. A growth mindset keeps us open to new ideas, while critical thinking helps us analyze situations and adapt with confidence. These qualities shape how I lead teams, create value for clients, and stay ahead in a challenging business landscape.
Summary
Traditional leadership alone isn’t enough to build a resilient team. The leaders who stand out are those who adopt a growth mindset approach, willing to take calculated risks while developing a clear, adaptable strategy.
Leaders know that excellence isn’t achieved overnight, it is built through small, consistent habits woven into daily routines that prepare them to navigate challenges. Learning from others and seeking new knowledge not only strengthens your leadership skills but also builds the mental stamina to absorb change.
At Beyondsoft, our leaders manage our teams to ensure your business success. If you’re faced with an IT challenge that impacts your business growth, let’s connect to develop practical solutions within weeks not months.