Insights

Cloud for Startups taps Beyondsoft to operationalize service desk

THE CHALLENGE

The customer needed a knowledgeable service desk vendor to quickly operationalize their Cloud for Startups program and onboard venture capital partner startups. The vendor also needed to offer a premium white-glove experience for the program’s members. 

THE SOLUTION

Beyondsoft quickly ramped up an experienced team that had delivered outstanding results in a similar program. As the program rolled out, the Beyondsoft concierge support team began to fully manage the program’s application and onboarding processes, as well as the program’s inboxes to respond to all program, product, and service inquiries and resolve all partnership, eligibility, and billing issues. 

The Beyondsoft concierge support team also provided a frictionless, white-glove experience for the members to help them navigate the program with ease and efficiency and accelerate their progress toward joint-sell ready status. Recently, Beyondsoft completed the automation of most the application and onboarding processes, allowing resources to be redirected to Tier 3 and Tier 4 escalation support, which adds greater value to the customer’s success and required more expert program knowledge. 

THE RESULTS

Since the cloud program’s inception three years ago, Beyondsoft has successfully supported the program’s day-to-day operations, which has seen exponential growth. In 2020 alone, the customer reported the program had enabled B2B startups to close $1 billion in revenue through deployment of cloud solutions and new business opportunities. 

The customer sees Beyondsoft as a partner in the continued improvement of the Cloud for Startups program. Progress is underway to engage Beyondsoft’s in-house artificial intelligence (AI) and machine learning (ML) team to introduce ML and predictive analytics solutions to help the customer conduct business with proactive decisions, intelligent KPI monitoring, and complex workflow automation.

Contact us to learn more about Beyondsoft’s BPO and service desk offerings.