From cloud migration to automation: Insights to inform your 2022 IT planning
Supplement your 2022 IT planning with insights around cloud migration, automation, data analytics, organizational design, and outsourcing.
Streamline operations across globally distributed contact centers
In this article, find out how machine learning streamlines the management of globally distributed customer support partners.
Insights to help organizations manage globally distributed customer support partners
In this article, get insights to help you manage globally distributed customer support partners for a seamless customer experience.
Do yourself a favor: audit before you automate
When it comes to automation, complexity lurks under the hood. Find out why you should always audit before you automate.
Say hello to productivity with intelligent automation
See how intelligent automation technologies like AI can help your business eliminate manual processes to drive productivity, quality, and profitability.
How machine learning unlocks data to target customers & drive sales
Find out how machine learning can help your e-commerce business convert data you already have into actionable insights & predictions to expand sales.
Four reasons that powering service desk operations with AI And ML makes good business sense
Technologies like artificial intelligence (AI) and machine learning (ML) are reshaping the way we live and work, providing incredible opportunities to augment human capabilities to drive efficiencies, increase quality, deliver cost savings, and enhance customer value. And while there are countless ways to apply these technologies, today I want to focus on service desk operations. […]
Beyondsoft meets with Microsoft EVP as key AI and machine learning partner
In this news update, find out how Beyondsoft is working with Microsoft to power digital transformation using AI and machine learning.
Should program managers fear artificial intelligence?
Artificial intelligence is rapidly gaining momentum. But should program managers fear artificial intelligence? Find out in this blog post.