Infrastructure support services
Enhance your brand with class-leading service operations
As businesses adopt cloud-first approaches, expert management of cloud services and applications becomes crucial to their success. This expertise ensures a modern, highly automated, software-driven infrastructure with data-driven intelligence.
In today’s digital era, customers seek seamless, intuitive, and personalised experiences. Companies must undergo technology-driven transformations to remain relevant. Your always-on business should have an infrastructure that anticipates change, enabling swift action to satisfy users.

Business transformation for the world's largest companies
Infrastructure support services overview
Service management
Cloud infrastructure management
Cloud data centre management
Network management
Application lifecycle management
Service management
Since service desk operations have largely moved to a digital platform, the need for greater efficiencies and complete accuracy has never been more profound.
The effective running of a service desk relies on a back-end that will be able to coordinate services, manage staff, record metrics, identify areas for improvement, offer great customer service and, most importantly, will never fail.
Beyondsoft’s experience with service operations has taught us:
- Customers value fast and accurate support services
- Reporting clear analytics is the key to continuous improvement
- Your service platform must have the ability to scale as your business footprint increases
Beyondsoft have been providing service desk platforms to the world’s leading brands for decades. Such brands are wholly reliant on the brilliance of our operational service platform to ensure the fidelity and reputation of their own brands are enhanced.
Cloud infrastructure management
By moving your IT infrastructure to the cloud, your business can achieve numerous cost saving advantages. These can only be fully realised however if the infrastructure is built and maintained professionally. This means adopting multi-cloud strategies and a cloud-first or cloud-only approach. Above all, it means maintaining a strong threat-prevention posture to ensure the security of the infrastructure.
- Reduce downtime and improve system availability with a brilliantly executed management strategy
- Reduce release cycle times and lower TCO (Total Cost of Ownership)
Beyondsoft provide a one-stop shop approach for all cloud infrastructure needs that bring amazing EX to its clients.
Cloud data centre management
Virtualisation of your data centre brings many cost and efficiency savings however moving from on-premise to cloud presents a potential security risk, and the process must be carefully planned and managed. A business must also consider any governance decisions around cost and access. Nevertheless, with a professionally managed transition, there are many benefits:
- Increase efficiency and reduce cost through configuration automation and compliance management in the cloud
- Scale data storage with speed and single-command ease
Beyondsoft understand the economies of scale that can be achieved with cloud data centre management, and through consultation will add value to your plans.
Network management
Most enterprise networks were constructed before the era of the cloud, and therefore require strategic modernisation in order to fully benefit from increased bandwidth, higher performance and greater security.
Any modern enterprise relies on an efficient and powerful network to manage the complexity of their networking requirements.
- Retool for process optimisation in order to increase efficiency and reliability
- Ensure network scalability as the number of connected devices increases over time
- If your operation is heavily reliant on mobile, then placing 5G at the centre of your cloud network will help you fully realise your mobile network performance
The Beyondsoft approach monitors, optimises, secures and provides all the updates your network requires.
Application lifecycle management
With digital businesses increasingly relying on applications it has become more critical than ever to ensure the lifecycle of those applications is carefully defined, built, operated and supported.
Failure to do this could lead to technical and operational debt through over bloated apps, increased cost of management and slower operation.
- Your application and operational needs are bespoke and demand a bespoke support service
- Minimise downtime and ensure seamless updates with lifecycle management
- Ensure you are relying on detailed and insightful analytics on your applications’ performance
Beyondsoft offer customised management for the lifetime of your application. This means all critical lifecycle stages:
Research and development
We will use our expertise to meet your brief and ensure your app will be a success whilst giving you the critical advantage you are seeking
Launch and onboarding
We will support your app as it goes live and be on hand for problem solving
Monitoring
We will monitor your app’s critical functions as it gains in popularity
Managing and enhancing
We will use feedback and data to ensure the app is working as effectively as possible
Modernising
We will update the app in accordance with environmental, commercial and technical changes, ensuring it works efficiently for the entirety of its lifecycle
Sunsetting
We will prepare the app for obsolescence so that customer experience is maintained and share all critical data for succession planning
Our support is proactive, specialised and never sleeps. Our perfected remote monitoring and access helps you sort out issues within minimal timescales.
Excellence can never be compromised
Case studies
Discover how the relationships we build with our clients lead to transformational results.
Frequently asked questions
Find out more about this specialised topic here, or get in touch to ask a question.
What is meant by infrastructure support services?
Do I need to adopt a cloud first strategy?
Is it safe to move my operation to the cloud?
The phrase ‘infrastructure support services’ refers to the broad range of digitised service operations that an organisation could adopt. A service operation is any function that is there to ensure the smooth operation of a business. Infrastructure support services include service desk management, cloud infrastructure, cloud data centre management, network management and application lifecycle management.
Moving your operations to the cloud brings numerous benefits in terms of reducing cost and increasing scalability and automation opportunities. It is THE way that organisations are now strategising for success.
There is an inherent risk in moving any operation to the cloud, which is why a security-first strategy is important. By working with a specialist, you can ensure your organisation’s applications, data and infrastructure is completely secure, whilst utilising the best possible cloud architecture, garnering efficiency and reducing business disruption.
Our partners
Beyondsoft is dedicated to creating long-term relationships, and work with global brands on innovative projects.















Developing your future
With a focus on precision engineering, we’re dedicated to providing state-of-the-art technology that is tailored to meet the specific needs of our clients. Trust Beyondsoft’s precision-engineered IT to take your business to the next level and to thrive in today’s fast-paced digital landscape.
Are you ready to go beyond?
Contact us today.