A digital transformation journey to improve public engagement
Public Agency – UK
The current legacy CRM platform needed to be replaced with MS D365 to improve the employees and public experience of engaging with the various government entities.
- Assessed the current state of MS D365 implementation and recommend a roadmap for a simple and efficient target state
- Analysed the current state functional and technical architecture, tools & infrastructure
- Review current state variation in process/practices from the out of box product
- Identify as-is state gaps & opportunities for improvement
- Recommended the design, implementation, execution and legacy data migration approach to MS D365
Project outcome metrics
Summary of the services used in the project
A robust Integrations, Platform, Systems impacted, Data retention, Security, Performance/Scalability, Availability, Resilience Accessibility/Usability strategy and plan for implementation.
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