Public Agency – UK

A digital transformation journey to improve public engagement

Business challenge

The current legacy CRM platform needed to be replaced with MS D365 to improve the employees and public experience of engaging with the various government entities. 


  • Assessed the current state of MS D365 implementation and recommend a roadmap for a simple and efficient target state
  • Analysed the current state functional and technical architecture, tools & infrastructure
  • Review current state variation in process/practices from the out of box product
  • Identify as-is state gaps & opportunities for improvement
  • Recommended the design, implementation, execution and legacy data migration approach to MS D365

Project outcome metrics

Comprehensive Program Plan and Tracking providing visibility across the organisation

Summary of the services used in the project

A robust Integrations, Platform, Systems impacted, Data retention, Security, Performance/Scalability, Availability, Resilience Accessibility/Usability strategy and plan for implementation.

Insights & resources

Beyondsoft is a leading global provider of IT solutions par excellence. Explore our insights on the transformative power of IT.   

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