A digital transformation journey to improve public engagement
Public Agency – UK
Business challenge
The current legacy CRM platform needed to be replaced with MS D365 to improve the employees and public experience of engaging with the various government entities.
Solution
- Assessed the current state of MS D365 implementation and recommend a roadmap for a simple and efficient target state
- Analysed the current state functional and technical architecture, tools & infrastructure
- Review current state variation in process/practices from the out of box product
- Identify as-is state gaps & opportunities for improvement
- Recommended the design, implementation, execution and legacy data migration approach to MS D365
Project outcome metrics
Comprehensive Program Plan and Tracking providing visibility across the organisation
Summary of the services used in the project
A robust Integrations, Platform, Systems impacted, Data retention, Security, Performance/Scalability, Availability, Resilience Accessibility/Usability strategy and plan for implementation.
Insights & resources
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